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Business Intelligence

We helped implement a new business intelligence platform in an area of Orange España

Babel Business Inteligence Orange. Macro of an orange cut in half
  • TELECOM
  • O&M
  • BUSINESS INTELIGENCE
  • QLIK SENSE
  • TABLEAU
  • DASHBOARDS
  • KPIS
  • REPORTING
  • DATA ANALYTICS
  • DATA VISUALIZATION

Migration, creation and design of dashboards in the business intelligence environment tool “Qlik Sense”, within the Operation and Maintenance area of Orange España.

Processes

Change Management and Build to Run, impact on 2 work teams

BI tool

use for monitoring KPIs and content distribution

Training

sessions for the adoption of the new tool

Internal decision in the Orange Group to change its business intelligence platform

Orange has a semi-automated solution in Tableau for the generation and distribution of dashboards within the O&M area. We were given the opportunity to migrate the tool used in the BI environment and to review the definition and calculation of business metrics and key indicators in search for process optimisation and data enhancement.

  • Babel Business Inteligence Orange. Communication turrets
  • Babel Business Inteligence Orange. Detail of a graph
  • Babel Business Inteligence Orange.
THE CHALLENGE

To implement Qlik Sense as a benchmark solution in the work teams of the processes involved to provide regular reporting with analytical functions.

The main objectives were data analysis, optimisation and automation of information loads in order to reduce process completion times, all through simple interaction with data thanks to the use of intuitive, interactive dashboards.

WHAT AND HOW WE DID IT

Focusing on business knowledge and thorough analysis of information

Prior to the implementation of the solution, sessions were held with the work teams in order to fully understand the main indicators of their associated processes. Subsequently, the different available data sources were consolidated and the quality of the data was carefully analysed. Once this was complete, dashboards were designed and created with the necessary views so that the department could easily analyse the information contained and make decisions in an agile manner based on the data. Finally, training sessions were held in demo mode with the work teams to explain both the structure and the use of the applications created in Qlik Sense.

Babel Business Inteligence Orange. Panning of several hands with documents on top of a table

Qlik Sense is currently the BI platform used in the area for reporting change management and build to run processes

  1. 01

    Optimisation of time and resources

  2. 02

    Effective reduction of the data loading process through task automation

  3. 03

    Ease of use of the solution and flexibility for possible developments and/or evolutions

  4. 04

    Integration with internal databases without the need for ETL processes

  5. 05

    Content generation and distribution

    through a simple documented process of downloading Dashboards in pdf format.

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