{"id":13893,"date":"2024-04-19T07:47:35","date_gmt":"2024-04-19T05:47:35","guid":{"rendered":"https:\/\/babelgroup.com\/soluciones\/ecaller\/"},"modified":"2026-01-09T14:48:18","modified_gmt":"2026-01-09T12:48:18","slug":"ecaller","status":"publish","type":"solution","link":"https:\/\/babelgroup.com\/en\/soluciones\/ecaller\/","title":{"rendered":"eCALLER. Una soluci\u00f3n 360\u00ba para el sector salud"},"content":{"rendered":"\t\t
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Solution \/ Product<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eCALLER: A 360\u00ba solution for the healthcare sector<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Multi-center\u00a0Contact Center<\/b>\u00a0oriented to public and private healthcare organizations that require the management, coordination and monitoring of pre-hospital services or emergency medical transfers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t24x7 Support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCustomised developments and integrations\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEvolutionary maintenance\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Why eCALLER?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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This is a multi-centre Contact Centre aimed at public and private healthcare organisations that require the management, coordination and monitoring of pre-hospital services or emergency and health emergency transfers, as well as the management and coordination of a fleet of their own or third-party healthcare vehicles.<\/p>

Within the eCaller product family we offer: eCaller Emergencias, eCaller Ambulancias and eSalux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Our products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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eCALLER Emergencies<\/b><\/p>

eCALLER Emergencies is an\u00a0emergency coordination system<\/b>, with a high functional capacity that supports all processes and operations in this area.<\/p>

This tool supports the\u00a0complete cycle of attention to requests for assistance<\/b>: from the management of calls to emergency numbers (112, 911, 132, 061…) to the classification of the request, in order to determine severity levels and assign the appropriate resources.<\/p>

It is a product with technical and functional features aimed at\u00a0providing a high-quality service<\/b>\u00a0to citizens, allowing streamline and optimize the response \/ action to a request for help.<\/p>

eCALLER Ambulances<\/b><\/p>

eCALLER Ambulances is a comprehensive solution for organisations and private companies that provide emergency services, emergency and critical patient transfers.<\/p>

It provides\u00a0reliable, real-time information on the services<\/b>, status and position of emergency vehicles. This factor is the key to its success, since it optimises management, reduces costs and improves efficiency in the service to citizens.<\/p>

eSALUX<\/b><\/p>

eSALUX is our solution for the integrated management of medical services offered by insurance companies.<\/p>

eSALUX has been designed based on a key aspect: the integration of the communication systems of the insurance companies with the management platforms of their processes.<\/p>

Therefore, its main function is the\u00a0management of the complete cycle<\/b>\u00a0that begins with the request for a medical service: from the attention and classification of the call, dispatch of the service and coordination, mobilization of the necessary resources and follow-up.<\/p>

Thanks to its\u00a0technical and functional characteristics<\/b>, it offers a high-quality service; providing fast, coordinated and efficient responses to insurance companies, healthcare providers and their partners.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Contact with Babel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Chile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Santiago de Chile<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Colombia<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bogot\u00e1<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Costa Rica<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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San Jos\u00e9<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Spain<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Almer\u00eda
Barcelona
Madrid
M\u00e1laga
Oviedo
Sevilla
Zaragoza<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Morocco<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Casablanca<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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M\u00e9xico<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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M\u00e9xico City<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Panam\u00e1<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Panam\u00e1 City<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Portugal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ilha Terceira (Azores)
Lisboa
Proen\u00e7a-a-Nova<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dominican
Republic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Santo Domingo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","class_list":["post-13893","solution","type-solution","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/solution\/13893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/solution"}],"about":[{"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/types\/solution"}],"version-history":[{"count":33,"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/solution\/13893\/revisions"}],"predecessor-version":[{"id":1080861,"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/solution\/13893\/revisions\/1080861"}],"wp:attachment":[{"href":"https:\/\/babelgroup.com\/en\/wp-json\/wp\/v2\/media?parent=13893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}