Service
Prioritize the speed and efficiency of processes to serve an end user who avoids lengthy procedures. In addition to improving the user experience and promoting that knowledge remains in the organization.
A fundamental aspect of digital transformation is to be able to prioritize the speed and efficiency of processes to serve an end user who flees from long and cumbersome procedures. It should also allow us to adapt quickly to new legislative frameworks, improve the user experience, and ensure that knowledge remains in the organization.
In many cases the operational processes are supported and embedded in legacy systems, systems that undergo technological modernization processes, in which having an E2E vision (Business - IT) and a digital service delivery strategy are key elements to evolve towards a more modern organization.
For this reason, the optimization of operational processes (first) and their subsequent automation are fundamental, so that business knowledge in conjunction with technological support is a fundamental value.
Technology to generate impact
APIs (Application Programming Interfaces) are the basis of the digital economy. They enable an organisation’s products and capabilities to be published for both external and internal use. Through this organisational APIfication, we improve internal processes while speeding up and simplifying...
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When the core systems adapted year by year to the detail of their managers become a burden because they cannot provide the flexibility, agility or availability required by our businesses, it is time to transform them. A good transformation plan must be gradual, because we know that digital...
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Hyper-automation is about scaling up the automation of business processes (production chains, workflows, marketing processes, etc.) by applying artificial intelligence (AI), machine learning (ML) and robotic process automation (RPA). To go down this path there are different approaches...
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Enterprise Architecture is the analysis and planning of integrated and consistent solutions to optimise performance and reduce costs. It involves applying patterns, defining interfaces and automating processes, all with the aim of selecting the best and most comprehensive solution whatever the...
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