A fundamental aspect of digital transformation is to be able to prioritize the speed and efficiency of processes to serve an end user who flees from long and cumbersome procedures. It should also allow us to adapt quickly to new legislative frameworks, improve the user experience, and ensure that knowledge remains in the organization.
In many cases the operational processes are supported and embedded in legacy systems, systems that undergo technological modernization processes, in which having an E2E vision (Business - IT) and a digital service delivery strategy are key elements to evolve towards a more modern organization.
For this reason, the optimization of operational processes (first) and their subsequent automation are fundamental, so that business knowledge in conjunction with technological support is a fundamental value.