At the height of the sector’s consolidation in Europe, with hundreds of operators instead of four in the USA, or three in China, the sector is undergoing a transformation. The main challenge for operators is to achieve a different customer experience by providing greater value while ensuring a reduction in operating costs through three connected principles: digitisation, simplification and efficiency.

Customer knowledge based on robots and digital observation solutions allows for better targetisation of customers, better targeted actions at the right time, and knowledge of their journey and associated experience.

Digitisation as the driving force behind business growth through digital channels that will provide access to a greater volume of customers and offer additional knowledge on them.

Improving the efficiency of operations in pursuit of cost savings and acceleration of results (elimination of errors, agility in implementation and alignment with the business).

As partners in telecommunications operators, our mission is to win the hearts of our clients and our team, transforming their challenges into an excellent digital experience through a 100% connected society.

Security Infrastructure as a Service (SIaaS)

+20 years

experience working in the sector

Telecom 2020-25 strategic plan

with the goal of multiplying revenue x5

+120 persons

working on transformation projects worldwide

The model is transformed: digitisation, simplification and efficiency

In the midst of the transformation of the sector, with competitive pressure and a trade war to attract the very best client, the concentration of the sector, the sale of both fixed and mobile assets to raise funds, partnerships in search of new models for the deployment of infrastructures with a deteriorated traditional business that is low in revenue and profitability, telecommunications operators continue to launch new value-added services, thanks to their innovative capacity, improving the value mix with the consequent growth in ARPC in a market with great pressure on price.

More information
Telecom, the model is transformed
The keys to 5G

Customer experience and the development of new digital products and services as a driving force for growth

Improvement of the client experience

With an impact on the increase in perceived value and on strategic decisions, supporting business challenges from the defining of customer journeys to the implementation of experience through the different channels: digital, stores, TVTA, etc.

We specialise in the entire data lifecycle

From the intake and governance of data to its exploitation, including Use Case modelling, providing our services in some of the most cutting-edge of the sector: Churn, NPS, Big Data, Smart Capex, Marketing Campaigns, real-time predictive analytics, etc. maximising data usage for operations and business.

Efficiency of operations, network and systems
Agnostics with regard to technology, we assist our clients in the assessment and integration of solutions, seeking the option that best fits their needs (IoT, 5G, low-code, RPA, blockchain, etc.) through a very powerful partnering ecosystem. We work on the transformation of network and systems factories into just one agile, fully automated organisation, accompanying the evolution of the network and legacy systems towards the new generation of telco operators.

Agile organisations focusing on the client

We form part of our clients’ every-day operations in pursuit of efficiency, optimising the processes governing the operations of their organisation in search of a more agile model, ensuring good governance and QoS, and placing the end customer at the centre of operations.

We assist our clients in digital transformation

Through customised solutions that allow for the management of key aspects of their business and increase their competitiveness and productivity: Outsourcing, customised / sector-based solutions, architecture, operations and maintenance, centres of excellence. We support the deployment of the fibre network and evolution of the mobile network to 5G, which will speed up new business with disruptive use cases handling large volumes of information in real time and in mobility.




Santiago de Chile



Costa Rica

Heredia, San Pablo




Ciudad de Guatemala




México City


Panamá City


Ilha Terceira (Azores)


Santo Domingo