Tax administration and technology

We contribute to the technological transformation and evolution of tax administrations with a taxpayer-centred approach

Tax Administration

We have been supporting different tax administrations in their modernisation and evolution processes motivated by regulatory changes, the improvement of operational capacity, the fight against fraud, the simplification and automation of procedures, as well as the need to offer citizens more accessible and usable digital services to meet their tax obligations.

How can we help you

Taxpayer centric: helping the paradigm shift

We believe that tax administrations should be taxpayer-centred, focusing their efforts on assisting those who wish to comply with their obligations. This makes it possible to generate what we at Babel call “reliable and predictable contributors”, which implies redefining both the information model and the language and assistance. In addition, it is necessary to intensify preventive actions and improve the effectiveness and efficiency in the fight against fraud, by being more agile in generating and managing new taxes. They also need to improve the supply of information, which is becoming more and more intensive, in the national and international framework.

All these areas require the following elements to be combined in different proportions:

People

We help the digital training of public employees and make the relationship between taxpayers and their administration easier and more intuitive.

Data

We implement data governance and data exchange, complying with security and interoperability standards and enabling Data-Driven Decision Making (DDDM).

Processes

We redesign, model, automate and implement new tax management processes.

Technologies

And all this by applying the most appropriate exponential technologies (hyper-automation, data, analytics & AI/IA Gen, cybersecurity, cloud...).

Advantages People Processes  Data Technology

Services

Integrated tax management systems

Redesign and maintenance of specialised systems for central and regional tax management. New management procedures and reconceptualisation of services for citizens.

Tax proceedings

Analyse current processes, identify inefficiencies and propose improvements to be transferred to the services provided to citizens.
We focus on internal management, we propose digitalisation, implementation of process management software and training of civil servants, and we aim to improve the efficiency and accuracy of tax procedures.

Data Analytics & IA​

We exploit tax information to meet reporting obligations, enable data-driven decision making and improve tax accuracy. In addition, we implement advanced analytics projects to detect fraud, combining big data, AI, machine learning and hyper-automation to strengthen transparency and for efficient collection.

Technological modernisation

We upgrade legacy software, re-host applications to open/cloud systems, modernise legacy environments and develop new functionalities with modern technologies, improving competitiveness and user experience.

Taxpayer services

Modernisation of tax applications with CI/CD, offering electronic services such as information, registration, document consultation and payment, simplifying procedures and improving the administration-citizen relationship.

What makes us strong

Expertise

Babel offers its clients a team of specialists with extensive knowledge of both business and technology, both in the field of taxation for the general state administration and the autonomous communities.
More than 30 years’ experience are our guarantee and allow us to support tax administrations with solvency in the construction of new services to improve management and increase compliance with obligations in the voluntary period, or to adequately manage enforced collection.

Digitisation and process optimisation capabilities

We help tax administrations to digitise and optimise their processes to improve management efficiency, applying market-leading hyper-automation technologies that are best suited to each scenario: RPA, iBPM, AI, Process Mining, etc.

Cybersecurity

In an increasingly threatened environment, there is a need to protect the integrity, confidentiality and availability of taxpayers' data, as well as to comply with the most stringent regulations: ENS, NIS 2, ISO 27001, ... Babel plays a decisive role in the process of adapting its clients' tax systems to ENS certification.

Interoperability and integration

Babel develops and maintains integrated tax systems with the following organisations: AEAT, DGT, CGN, CIRCE, Cadastre, Single Registry, General Council of Notaries, Cl@ve, Notific@, Redsys, Financial institutions... We have extensive experience in resolving secure communication between different organisations (WS-Security, Cl@ve, PKI, electronic signature, etc.)

Agility in tailor-made developments and deployment of new taxes

Our tax solutions include levers that accelerate the deployment of new taxes in record time, such as a modularised backoffice in three layers for greater code reuse, a box/value model for efficiency in the generation of information models, and a WORKFLOW tool that speeds up the implementation, management and processing of tax files.

Opportunities

Tax co-pilot

We help to advance in assisting civil servants in the improvement, efficiency and quality of decision making, optimising advisory processes and customising the service, according to the needs of each taxpayer and with a language that is closer to the citizen.

LegalTech: Predictive litigation analytics

We focus on applying predictive analytics to make more informed decisions, helping to anticipate the likelihood of success of a type of litigation, thus making it easier for the inspector to be more efficient and strategic in the face of the risks involved in the decision to proceed.

Datification of documentation

Faced with the huge amount of digitised documentation exchanged with other agencies, we can help implement a customisable system for extracting data from documents, reducing the need for dedicated staff and minimising delays.

We use a generative AI-based classifier model to adapt to new situations and simplify the configuration.

Smart e-file

The electronic file is a breakthrough in digital transformation, as it promotes the management of documents and processes in a digitised, centralised way. 

Incorporation of generative AI in tax solutions to streamline information capture processes, process automation and autonomous decision-making in the resolution of cases.

TaxPayer Centric

We support the administration in adopting the taxpayer’s vision, finding and initiating appropriate ways to be more proactive and conversational, assisting in the design and deployment of a structured tax data model centred on a 360⁰ view of the taxpayer.

Cybersecurity: Awareness and adoption of NIS2

Awareness, knowledge and specialised training in cybersecurity for the entire organisation. Assistance in the implementation of the mechanisms for the new European NIS2 directive (EU 2022/2555).

Why Babel

+30 years’

experience in the sector.

+80 consultants

who are experts in tax management and administration and the technologies that make them efficient.

Cross-cutting tax knowledge

Mostly experienced in state and regional taxation.

Clients who trust us

Partners with whom we work

Contact Babel