Efficiency and productivity

Use cases

ZBO (Zero BackOffice)

One of the main initiatives to improve the efficiency and productivity of our clients is our ZBO approach, which helps accelerate business processes through the use of artificial intelligence. 

This initiative is constantly adding processes to our list of accelerators, which currently includes probate, acceptance of credentials, mailbox management, case file management and litigation.

The Human Side of the IAG

Implementing IAG transforms an organisation’s operations, and change management is key to its success. We assist our clients in four phases:

  • Review: Definition of scope and objectives.
  • Pilot: Validation of the strategy and identification of improvements.
  • Preparation: Adaptation of material for mass deployment.
  • Deployment: Implementation of the adoption plan, with ongoing measurement and adjustment within the Continuous Improvement Model.

OnBoarding​

We seek to optimise onboarding processes in banking by implementing exponential technologies that improve efficiency, ensure regulatory compliance (KYC or AML), and provide a different client experience. 

It is important to simplify processes to avoid friction and to ensure that clients have a smooth experience during recruitment.

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