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Privacy Policy
This privacy policy provides information about each data processing activity carried out for the group of persons indicated in each chapter.
Esta Política de Privacidad tiene por objeto poner en conocimiento a las personas físicas que faciliten sus datos personales, y/o los de la persona a la que representa, respecto de los cuales se está recabando información, los aspectos específicos relativos al tratamiento sus datos, las finalidades de los tratamientos, los datos de contacto para ejercer los derechos que le asisten, los plazos de conservación de la información y las medidas de seguridad, entre otras cosas.
WHO IS THE CONTROLLER?
In general, the processing described in this privacy policy will be the application and responsibility of GRUPO BABEL, which is made up of the companies identified at the end of this privacy policy.
In addition, the following companies have appointed GESPRODAT S.L. as their Data Protection Delegate for: Babel Tenedora de participaciones and Babel Sistemas de Información S.L.
The means of contact for these companies mentioned Data Protection Officers is: [email protected].
WHERE DOES THE PERSONAL DATA COME FROM?
As a general rule, personal data are always collected directly from the data subject; however, in certain exceptions, data may be collected through third parties, entities or services other than the data subject.
In this regard, this will be communicated to the data subject through the information clauses contained in the different information collection channels and within a reasonable period of time or in the first communication made to the data subject.
FOR WHAT PURPOSES DO WE PROCESS PERSONAL DATA?
In general terms, personal data are processed for the following purposes:
Contact:
– To deal with requests for information received through our contact channels, and through the forms on our website.
Follow-up on the network:
– To understand user behaviour within the website in order to detect possible computer attacks on our website. For these purposes, we use the statistical information produced by the Internet Service Provider.
Clients:
– To deal with requests made by users through our contact channels, and through the forms on our website.
– The provision of the services that you have contracted from us, and the activities that derive from these (administration, invoicing, accounting, project development).
– The management of the commercial relationship.
– The sending of commercial communications, news and developments in the new technologies, ICT and digital transformation of processes sector, as well as events organised by Babel that may be of interest to you.
– To carry out quality surveys that allow us to evaluate our service.
– To attend to and resolve complaints and incidents.
– To comply with the obligations established by law.
– To understand user behaviour on the website in order to detect possible computer attacks on our website. For these purposes, we use the statistical information produced by the Internet Service Provider.
Providers:
– The management of the commercial relationship and activities derived by the management of purchases or the acquisition of services from third parties (administration, invoicing, accounting, management of productive and non-productive purchases).
– Attending to and resolving complaints and incidents.
– To comply with the obligations established by law.
Partners:
– The management of the collaboration relationship, and the activities derived from these collaborations (services, advice, accompaniment, participation in events).
– The sending of commercial communications, news and developments in the new technologies, ICT and digital transformation of processes sector, as well as events organised by Babel that may be of interest to them.
Candidates for job offers:
– Manage your application.
– Communicate with you to keep you informed of the status of the selection process and your application.
– Sending you news and updates on the new technologies, ICT and digital transformation of processes sector, and on recruitment in the company, as well as techniques, advice and methodologies in personnel selection processes.
– Sending of invitations to events organised, promoted or collaborated by Babel.
Attendance at events:
– To manage the participation and attendance of the people interested in the events organised, promoted or collaborated by Babel.
– The sending of commercial communications, news and developments in the sector of new technologies, ICT and digital transformation of processes, as well as events organised by Babel that may be of interest to you.
Subscription to the blog:
– To manage the subscription of users interested in receiving Babel’s regular newsletter on innovation, talent and technological trends.
– Sending commercial communications, news and updates on new technologies, ICT and digital transformation of processes, as well as events organised by Babel that may be of interest.
– Sending invitations to events organised, promoted or collaborated by Babel.
Internal Information System:
– Processing of personal data for the purpose of managing the Internal Information System, investigating facts and proposing resolving measures.
E-learning courses:
– Manage user data (create accounts, manage profiles, give access to resources, assign credentials for access, resolve incidents, among others).
– To carry out the e-learning training activities integrated in the course, including but not limited to: class attendance, online teaching environment, participation forums, tutorials, preparation of exams, contact with trainers, course quality and satisfaction surveys, requests for material, issuance of diplomas or certificates.
– Commercial and informative communications: to keep participants informed about news and updates on e-learning training courses that may be of interest to them.
– General contact: to maintain contact with participants on issues directly and indirectly related to e-learning training courses, in order to respond to their requests.
Surveys:
– Surveys on customer service and/or the quality of our products carried out by the person in charge or by one of the companies in the Group. In order to improve these services, we will process your personal data in order to obtain information about our products or about the service provided by our customer service.
WHAT IS THE LEGITIMACY OF THE DATA PROCESSING?
As a general rule, prior to the processing of personal data, GRUPO BABEL informs you of the legal basis on which it establishes the legitimacy of the processing in question.
However, the organisation may process personal information for the following purposes:
– Fulfilment of legal and regulatory obligations: By way of example and without limitation: in terms of the defence of Consumers and Users, Taxation, Company Taxes, Auditing of Accounts, Value Added Tax, Civil Code, Commercial Code, as well as the existence of a specific law or regulation authorising or requiring the processing of the data subject’s data, which will be stated in the corresponding informative clause.
The processing operations that will be based on this legal basis are: Customers, Suppliers, Patners, Internal Information System.
– Execution of a Contract: for the prior management of a contracted service or product, development of the execution of a contract or subsequent management derived from these operations.
The processing operations that will be based on this legal basis are: Customers, Suppliers, Patners, Candidates, e-learning courses.
Consent: there are processing operations based on obtaining the express and unequivocal consent of the owner of the data, through the incorporation of informed consent clauses in the different information collection systems, giving consent by means of a declaration or a clear affirmative action such as ticking a box provided for this purpose or signing the appropriate document or by sending data through the means of contact indicated. In addition, we inform you that we will only use personal information in accordance with this Privacy Policy and, in general, we will request your consent for uses for purposes other than those for which you initially granted it.
The processing operations that will be based on this legal basis are: Contact, Candidates, Events, Subscriptions to the blog.
Legitimate interest: the processing of data based on the legitimate interest of the data controller will be established mainly for the sending of commercial communications or events on products or services similar to those contracted. According to article 21.2 of the Information Society Services Act, this processing will only be valid when, as a customer, you have not expressly refused at the time of data collection or in any of the communications we make.
Likewise, in our legitimate interest to protect our image, business and track record by preventing attacks on our website.
The processing that will be based on this lega
HOW LONG DO WE PROCESS PERSONAL DATA?
Personal data are processed for the time necessary to fulfil the purpose for which they were collected, for as long as the service is provided or the employment or contractual relationship is maintained, there is a mutual interest and/or for the time provided for in the relevant regulations.
In consent-based processing, they will be kept until consent is revoked/they exercise their right to erasure.
Once the time limit criteria have been met, the data will be deleted. Said cancellation will give rise to the blocking of the data, which will only be kept at the disposal of the Public Administrations, Judges and Courts, in order to attend to any possible liabilities arising from the processing, during the period of limitation of these, after which time the information will be destroyed.
WITH WHOM DO WE SHARE PERSONAL DATA?
The personal data collected will be communicated in all those cases in which it is necessary for the development, compliance and control of the services requested or contracted, or by legally required obligations to Grupo Babel.
Specifically, in order to fulfil the purposes described above, personal data may be shared with
Group companies
Competent public administrations
ARE INTERNATIONAL TRANSFERS POSSIBLE?
We also inform you of the transfer of data outside the European Economic Area, based on the existence of adequate safeguards in accordance with the GDPR, and these safeguards are available to anyone who expressly requests them from [email protected].
WHAT RIGHTS CAN YOU EXERCISE?
The data subject may exercise the following rights:
– Access, the right to request information from the data controller about whether their personal data are being processed.
– Rectification, the right that allows the data subject to request the modification of data that are inaccurate or incomplete.
– Opposition, the right of an individual to object to the processing of his or her personal data or the cessation of such processing.
– Automated individual decisions, the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects on him or her or similarly significantly affects him or her.
– Limitation, the right to suspend the processing of the user’s personal data in certain cases.
– Erasure or Oblivion, the right to erasure of the data subject’s personal data.
– Portability, the right to request the controller to provide the personal data in a structured and clear format to the data controller, also or to another controller.
– Right to lodge a complaint with the competent supervisory authority if you consider that the processing does not comply with t
HOW TO EXERCISE YOUR RIGHTS?
You may exercise your rights by writing to Babel – GDPR Compliance Unit at the following e-mail address: [email protected].
You may be asked for a copy of your ID card or equivalent document in order to prove your identity, if necessary.
We will analyse your request and/or complaint in order to give you an answer and solve the incident as soon as possible. The maximum response period will be one month from receipt, which may be extended for a maximum of 2 months if necessary.
For the “Central America, Caribbean and Andean” region, a period of 5 working days.
If you still consider that your personal data have not been processed appropriately, you may submit a complaint to the competent supervisory authority.
WHAT COULD BE THE CONSEQUENCES OF NOT PROVIDING THE INFORMATION?
The data requested in the fields marked with an asterisk (*) or those provided in the documents or media where the information is provided, are those strictly necessary in relation to the purpose for which they are collected, or for the provision of an optimal service to the data subject or through a legal obligation imposed on the data controller itself or a necessary requirement to enter into a contract, the inclusion of data in the remaining fields being voluntary.
If not all data is provided, there is no guarantee that the information and services provided will be completely tailored to your needs.
Therefore, in the event that the required data is not provided or is provided incorrectly or incompletely, we will not be able to attend to your request, making it completely impossible to provide you with the information requested or to carry out the contracting of the services.
Likewise, the user guarantees that the information transmitted in any of the forms is truthful, accurate and corresponds to data owned by the user.
In the event that the user provides data of third parties, he/she declares that he/she has the consent of the interested parties and undertakes to transfer the information contained in this Privacy Policy to them, exempting the organisation from any liability arising from failure to comply with this obligation. The services of our platforms are not intended for minors, so only people over 18 years of age are allowed to register, otherwise we warn that any liability that may arise as a result of the use of our platforms will be the responsibility of the parents or guardians of the minor.
THE BABEL GROUP IS COMPOSED OF
Babel Tenedora de participaciones S.A., Babel Sistemas de Información S.L., Babel Ibérica S.A., Babel Sistemas de Información S de RL de CV, Babel Sistemas de Información, S.A.R.L., Babel USA INC., Babel Gestión de Inmuebles S.L., Ingeniería e Integración Avanzadas S.A.U., Valor e Innovación en la Gestión Sanitaria Avanzada S.A.U., Babel Chile Ltda, Babel Chile Ltda., Ingeniería e Integración Avanzadas del Perú S.A.C., Grupo Babel S.A., Grupo Babel de El Salvador S.A. de C. V., Grupo Babel de Guatemala S.A., Grupo Babel de República Dominicana S.R.L., Grupo Babel de Panamá S.A., Grupo Babel Colombia SAS, Babel Azores LDA, Babel Centroamérica, S.L., Ironbit Apps S.A. de C.V., and KinetIT LDA.
CHANGES TO THIS PRIVACY POLICY
From time to time, this Privacy Policy may be revised in order to update changes in current legislation, update the procedures for collecting and using personal information, the appearance of new services or the exclusion of others. These changes will be effective as of their publication on the website, so it is important that you regularly review this Privacy Policy in order to remain informed of any changes.
COMPLAINTS CHANNEL.
Through this whistleblowing channel you can report criminal or irregular behaviour within our organisation, its employees, or third parties who have a relationship with our company.
MORE INFORMATION
We inform you that Babel is present in social networks, and does not share or communicate any personal information of users friends and followers. Likewise, Babel acts as administrator in each of these social media, adopting the appropriate security measures and privacy settings provided by these social networks. You can consult their Privacy Policies and Terms of Use in the following links: