Interview with Pedro Díaz, CEO at Savia Digital.
The importance of technology in the health sector to improve customer relations and personalise their experiences has become an instrument for improving customer listening. The use of data is also fundamental for improving services and achieving more empathetic and effective care.
In digital healthcare, AI is already applied in various functionalities, such as the search for specialists and the management of reimbursements, which has made it possible to reduce waiting times and increase customer satisfaction. In addition, a system has been implemented that allows voice consultations, making access to digital health services even easier.
The sustainability of the healthcare system and technology must go hand in hand to face current challenges, especially after the pandemic. There is a great need to care for older populations and reduce the digital divide, offering services adapted to their needs. If we use all this properly, technology and AI can improve people’s quality of life, making the healthcare sector a more efficient and humane environment.
