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Experiences

Processes

From legacy to process automation

Babel Processes GISS. Graphics panel
  • MODERNISATION
  • PROCESS
  • DASHBOARDS
  • ARIS
  • SERVICE ORIENTATION
  • TRANSFORMATION
  • BPM

Bringing knowledge to business units through efficient and effective implementation.

Enabling the Business-IT gateway

Service-oriented development

Process automation

The need for information regularisation

Sometimes, social security databases are affected by circumstances that make the quality of the information unsuitable for certain procedures. These anomalies are frequently detected, either automatically (IT Units) or manually (Management Units) based on queries made on analytical and/or information control systems. The information records must be analysed and refined by the different Management Units that exist in the Social Security, in accordance with the Information Quality Control process. 

THE CHALLENGE

To obtain value-added information for the business within a full BPM cycle

We sought to align the IT and Management units based on the implementation of GISS modernisation architecture.

WHAT AND HOW WE DID IT

Facilitating an understanding

We acquired functional knowledge by exposing the bare bones of the process based on technological implementation.

We completed the process analysis together with its managers, detecting manual activities not obviously included in the code initially analysed, and establishing relevant indicators, etc.

We promoted the sharing of information between the Management and IT units, facilitating an understanding of the process and detecting knowledge gaps between both parties.

Through the application refactoring process, we identified / developed:

  • The definition of the working procedure to subsequently automate it within the BPM Procedures Manager.
  • The display of self-contained services in the integration bus, obtaining high-value services for the business through composition and/or orchestration.
  • Metrics based on the KPIs defined during design time, obtaining objective value-added information represented in operational and management dashboards. 
Babel Processes GISS. Overview of a young man making an outline on a blackboard

The ability to analyse and continuously improve, with a focus on the user

  1. 01

    We adapted the application by incorporating new functions that generate value for business users

    IT listens to business needs and requirements

  2. 02

    Detection of substantial improvements

    e.g. the existence of potentially robotised activities, which help in the defining of flows that can be automated via RPA

  3. 03

    Continuous improvement

    we established a working method which ranges from initial analysis (discovery, modelling and documentation of the business process) and service-oriented implementation to the publication of information in dashboards, facilitating the vision and understanding of information on all levels, operational, executive and technological

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