The strategic alliances between the multinational technology company, Listen.Doctor and SocialDiabetes address the main challenges facing the healthcare system, optimising patient care and resource efficiency.
Babel, a Spanish technology multinational specialising in digital transformation, has started the year by strengthening its commitment to digital health. Its strategic alliances with Listen.Doctor and SocialDiabetes introduce advanced solutions based on Artificial Intelligence and monitoring technologies that are transforming healthcare in Spain, Portugal, Chile, Costa Rica, Colombia and the United States.
Solutions that respond to the challenges of the healthcare system
In a context where an ageing population and the growing prevalence of chronic diseases are putting unprecedented pressure on healthcare systems, technology is proving to be an essential ally in optimising resources and improving patient care.
Listen.Doctor uses generative Artificial Intelligence to capture the conversation between doctor and patient in real time, generating editable text that reduces the administrative burden on healthcare professionals by 50%.
This time saving allows doctors to recover between 10 and 15 minutes per consultation, improving the quality of care and increasing patient satisfaction. María Jesús Salido, CEO of Listen.Doctor, explains it this way: “Our solution is designed for environments such as public and private hospitals, insurance companies and healthcare services, with a particular focus on primary care. This system not only improves efficiency, but also allows doctors to focus completely on their patients. The executive adds: ‘It’s like having an invisible assistant that allows doctors to concentrate fully on their patients, improving the quality of the consultation and everyone’s satisfaction.’
For its part, SocialDiabetes addresses the management of one of the most prevalent and costly chronic conditions. In Spain, 6 million people have diabetes, generating an annual cost of 5.809 billion euros, of which 56% is associated with preventable complications. The platform, certified as a medical device under the European Directive (MDD/MDR), combines real-time monitoring with AI-based decisions, achieving a 1% reduction in average HbA1c levels and benefiting 350,000 users. This small change has a significant impact, preventing serious complications and improving patients’ quality of life. During 2024, SocialDiabetes led the European consortium SmartDiabetes, funded by the European Commission, consolidating its position as a benchmark in digital innovation applied to health.
Technology as a driver of sustainability and healthcare efficiency
Babel, with more than 3,200 professionals, applies exponential technologies such as Big Data & Analytics, Cybersecurity, Hyperautomation and Artificial Intelligence to improve the sustainability and efficiency of healthcare systems. These tools optimise clinical data management, guarantee process security and improve accessibility. Jesús Marco, director of Babel’s Insurance and Health business unit, highlights: ‘Health is the cornerstone of our lives. Every minute we can give back to healthcare professionals makes a tangible difference in patient care. With Listen.Doctor and SocialDiabetes, we are applying technology to create a more humane, effective and sustainable healthcare system.’
A real impact on patients and professionals
The implementation of these solutions is transforming healthcare models in the markets where Babel operates. Listen.Doctor’s tools have already proven their effectiveness in hospitals and clinics in Spain and Mexico in specialities such as paediatrics, internal medicine and cardiology. SocialDiabetes currently benefits more than 350,000 users, combining personalisation, accessibility and efficiency to prevent serious complications.
‘When a doctor has real time to listen to their patients, the impact on the quality of care is immediate,’ says María Jesús Salido, CEO of Listen.Doctor and SocialDiabetes. ‘Thanks to our collaboration with Babel, we are bringing these solutions to new markets and demonstrating that technology can transform lives by optimising processes and improving health outcomes.’
A connected and accessible healthcare future
The future of healthcare is already underway. Through strategic alliances, Babel is consolidating its role as a leader in the digital transformation of the sector. These solutions are helping millions of patients and professionals, building a more connected, efficient and accessible healthcare model for all.