The global healthcare system faces structural challenges that require innovative and collaborative solutions. Among these, healthcare overload and the shortage of clinical time are emerging as urgent problems that affect both professionals and patients. In this scenario, Artificial Intelligence (AI) is emerging as a technology with great potential to improve efficiency and quality of care, but its success will depend on proper implementation tailored to the reality of the sector.
Beyond technology: an alliance that combines experience and vision
Carmen Belón, head of the digital health unit at Babel, and María Jesús Salido, CEO of Listen.Doctor, have been working for months on a partnership that, as they both agree, ‘goes far beyond technology.’ This strategic agreement has been formed to address one of the major structural challenges facing the healthcare system: freeing up clinical time and generating real-time intelligence for more informed decision-making.
‘We are facing a disruptive change on many levels: cultural, organisational, legislative… At Babel, we know how to integrate critical technology into complex systems, with in-depth knowledge of the business and the main players in the healthcare ecosystem,’ explains Carmen. For her part, María Jesús emphasises that multidisciplinary collaboration is key to moving towards intelligent population management models that guarantee a real return on investment.
🎥Below, you can watch the full interview in which Carmen Belón and María Jesús Salido delve deeper into these issues and reveal the details of this strategic alliance:
What is a digital scribe and why does it matter?
One of the AI technologies with the greatest immediate impact is the so-called ‘digital scribe’: systems that capture the doctor-patient conversation and automatically transform it into structured clinical notes. This frees professionals from the heavy administrative burden, giving doctors back the space to focus on what is essential: the patient.
‘As a patient, I sometimes feel a mixture of frustration and compassion… I would just like to be able to talk and feel that the doctor is really there,’ says María Jesús, highlighting the human value that can be restored through the proper application of technology.
Keys to successful AI implementation in healthcare
At Babel, Carmen points out that, although the technological offering is broad and constantly growing, there are doubts and confusion about which solutions to choose and how to implement them successfully. María Jesús agrees and adds four critical aspects:
- Excellent technology: fast, accurate and secure, without compromising quality or privacy.
- Scalable integration: it must connect effectively with existing medical record systems.
- Adaptation to the care flow: the solution must be tailored to the specific characteristics of each specialty or environment (emergencies, paediatrics, primary care, etc.).
- Regulatory compliance: strict adherence to regulatory frameworks and data protection standards, with special attention to emerging regulations such as MDR.
Listen Doctor and Babel: an example of realistic and sustainable implementation
Listen Doctor provides an AI solution with a solid track record in digital health, which already complies with international standards and is prepared for new regulatory challenges. ‘The NHS has just published that digital screening devices will have to be MDR Class 1, which is a warning to all,’ says María Jesús. In addition, the company is working on co-creation with customers and has nine well-designed verticals, including primary care.
For its part, Babel offers its expertise in integrating critical technologies into complex healthcare systems, in both the public and private sectors, providing in-depth knowledge of the business and its challenges. This collaboration enables large projects to be tackled with scalability plans, customised adaptations and a sustainable approach over time.
Towards a future with structured data and value-based decisions
The shared vision is clear: to move towards intelligent population management models where structured data feeds decision-making and facilitates value-based purchasing models. This is the only way to ensure that investments in technology are profitable and have a real impact.
In summary, this alliance exemplifies how a well-directed strategic collaboration can transform the healthcare system from within, combining advanced technology with in-depth knowledge of the sector and its needs.
More information about Babel’s solutions in the healthcare sector.