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When referring to Digital Governance, this not only includes the set of laws leading to an actual change in the model of public service provision (Laws 39/2015 on common administrative procedure and 40/2015 on the legal system of the Public Sector). Nor is it merely the implementation and adopting of innovative digital technologies that provide citizens with electronic access to these services. True Digital Administration is achieved by taking the actual needs of the subjects into account, adapting internal processes through simplification and redesign, and applying the innovation, evolution or transformation of systems in a balanced, dynamic manner to offer a more flexible, efficient response.
+30 yearsexperience in the sector
+200 expert consultantsin Digital Administration
+50 clientsrely on Babel
Focused on providing value, redesigning digital services based on user experiences and their management needs, in a constant state of innovation.
The different digital channels used by citizens, businesses, civil servants, and other bodies to interact require numerous innovative technologies that sometimes overwhelm the capacity of the administration to deploy, integrate, modify or develop software and systems to respond to the digital services that are to be provided.
Today's society demands not only management that is impeccable and transparent, but that is also effective and usable, and that streamlines the management of its relationship with its administration at all times. We must be aware of the fact that maintaining and improving our current position number 4 in the EU Digital Economy and Society (DESI) index 2019 and the implementation of the new Strategic Plan for Digital Administration 2021-2024 will mean that all administrations must have a suitable Digital Transformation Plan to determine their digital strategy. It is in this regard that Babel can help define the best roadmap containing adaptation to Laws 39 and 40 of 2015, using the most innovative technology and the evolution, migration and refactoring of their systems so that they can be integrated into the available tools (cl@ve, geiser, notific@, authentictic@, citizen folder, etc.) to provide efficient digital services with a reasonable investment in resources.
In compliance with Laws 39 and 49/2015, the digital ecosystem of the ENI, ENS, Idas, etc. must reuse existing modules in other administrations and develop its own plan to:
- Bring the management closer to its subjects, placing them at the heart of its processes.
- Digitally process the files they manage, electronically filing their contents and governing the data forming them.
- Ensure the Right to information and transparency, improving data processing and redesigning their processes.
- Ensure internal electronic operations.
- Work in a flexible, coordinated and interoperable manner with other Administrations.